We offer technical support only to our customers via email. We will help you with issues regarding the installation, setup, modification and customization of your template, or if you're having trouble with your account or membership.
After your purchase we will communicate you the official email for the support service.
If you are not our customer and you need some generic information regarding our company feel free to contact us, we will be happy to answer your questions.
We usually answer questions Monday to Friday, 9am-5pm. You will most likely get an answer within 48 hours on workdays.
If you buy a single template, we offer a 30 days support period ( starting from the day of the purchase ).
If you paid for a premium membership, we offer a 180 days support period ( starting from the day of the purchase ).
We only cover support for our products and we cannot give support that isn’t related to our products.
We may not offer direct code customization as support service. For a customized template the user may pay additional fees.
As part of our premium support we will help you with minor customizations, however we reserve the right to ask for an additional fee if your request is consided a complex change.
It is our commitment to fix all bugs as quickly as possible after they are brought to our attention.
If you discover any bug please contact us. Thank you!